Payment options: Protx Credit Card Payments - We use Protx for your safe transaction
Protx is a division of Sage (UK) Limited. Protx provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. They have grown to become the largest independent Payment Service Provider in the country. Securing the future of eCommerce....
Protx is a Payment Service Provider. We process payments on behalf of our merchants and make sure that your transaction details are kept secure throughout the transaction process. If you have a query regarding your order please read our section on order queries. If you have a query regarding a payment placed through the Protx system please read our section on payment queries.
Merchant Best Practice
Protx only provides transaction services to companies who have been approved to accept credit card details from their merchant bank. We closely monitor merchants to ensure that they continue to follow best practice guidelines for online trading. We take any complaints made against merchants who use our services very seriously and we will withdraw our services if a merchant fails to provide adequate customer service. If you would like to issue a complaint against one of our merchants please email info@protx.com
Order Queries
We do not hold any order or delivery details and we cannot process refunds or cancel any orders on behalf of the merchants who use our service. Please contact the company you ordered from directly if you have a problem with your order. Please contact the merchant you ordered from, with the transaction code or reference number if you have a query about:
* The goods or services you have ordered
* Delivery or delivery status
* Arranging a refund
You should find the company’s contact details on their website, your customer receipt or on the Protx transaction confirmation email.
Merchant Escalation Process
If you are having difficulty contacting the company you ordered from, or they have not responded to your attempts to contact them, please follow our escalation process:
1. Email Protx
Please email us at support@protx.com providing the following information:
* Company name
* Website address
* Transaction ID (shown on the confirmation email)
* Date of purchase
* Details of how you have tried to contact them and the contact details you used
2. Protx will try to contact the merchant on your behalf
Once you have provided us with the above information we will contact the merchant on your behalf. We will inform the merchant that you have had difficulty contacting them and ask them to respond to you within one week.
3. Still no response - contact your issuing bank
If the merchant has not contacted you within one week, we recommend that you contact your card issuing bank who may act on your behalf to recover your funds. Although Protx will try to help you contact the merchant you ordered from, any dispute must be settled between you and the merchant.
Payment Frequently Asked Questions
How do I know if my payment has gone through?
When you pay for your order you will be sent to either a successful payment page or a failed payment page on the merchant website. You may also receive a confirmation email from the Protx system which confirms the status of your transaction. If you are in doubt about the status of your order, please contact the company you ordered from with all the relevant details and they will be able to advise you of your order status.
I received an error code, what do I do?
If you receive an error code during the transaction process, please email this code tosupport@protx.comand we will advise you on how to proceed. My credit card has been rejected by your system as it is the wrong length / the issue number is incorrect
How do I know my details are secure?
Protx is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the Protx payment pages, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment. The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology. Once you have entered your card details, Protx will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party. For more information on the security standards employed by Protx, please visit our sercurity overview section.
Protx Company Overview
Protx provides secure online credit and debit card payment solutions for thousands of online and mail order businesses across the UK. We have become one of the largest independent Payment Service Providers in the UK because our solutions offer our customers exceptional value for money without compromising on the level of service and functionality that we provide.
Our core service values are:
* To offer a highly competitive pricing policy to lower the cost of trading online
* To provide functionally rich and easy to use solutions to our customers
* To meet the highest security standards to secure sensitive data
* To employ system architecture that provides maximum resilience and service levels
* To develop relationships with companies who offer complementary services to enhance value to our customers
Registered Details
Protx, a division of Sage (UK) Limited is registered in England under no. 4176403 and its registered office is at North Park, Newcastle upon Tyne NE13 9AA, VAT registration number is 555909605
